Event Signup FAQ

What has changed to sign up for events for the PMI Eastern Iowa Chapter (EIC)?

Prior to launching the new PMPlatform, our monthly chapter meeting registration process was very manual. To register, you were required to send an RSVP reply to a mass e-mail announcing the meeting, and chapter officials had to manually record the registrations and create the name tags for each meeting. The only option for paying was to pay at the door. For our Professional Development Day (PDD) and other chapter-sponsored training events, we used an application called 123Signup. Overall, we think that the enhancements we have gained with our new platform will benefit members and the chapter. To register for an event, you must first login to the chapter website. Second, you need to have your PMI EIC.org profile linked to your PMI.org profile to get the member discount (this step should occur automatically when we import our membership database from PMI Global each month).

I see "add to cart" buttons, but why don't I see the member pricing?

First, you need to be logged in to the site to see member pricing. Next, you must be logged in to a profile that is mapped to the PMI.ORG profile. (You can test this by looking at your profile - click the "Profile" link - and verify that the PMI Member ID is listed and is correct.)

Additionally, registration for events typically closes four days prior to the event so that we can provide counts to the facility. In the case of Monthly Chapter Meetings, you may still attend the event, but you must pay the full walk-in rate.

In the Event pop-up, I cannot see any 'Costs' or a way to sign-up for the event?

You must be logged in to the site to be able to see pricing and signup for an event. Once logged in, you may see different pricing based on your credentials, from Visitor to PMI Member.

Why doesn't my profile show my PMI Member ID?

Sometimes, a user will have more than one profile, and the one that you're looking at is not the one synchronized to PMI Global's membership database. This can happen when you use two different e-mail addresses to create your profiles. Contact website@pmieasterniowa.org to get this cleaned up.

The other reason that you might not see a Member ID is that you might not have paid your dues or paid them late; therefore, you might have been removed as a chapter member. This situation will be resolved once you renew your membership with PMI Global and the renewal is transferred to the chapter, updating your profile.

Can I register a guest or another member if I want to pay?

Our website system is designed to maintain a record of Order History and Attendance History per person (members and non-members); therefore, each person is required to register for an event under his or her own name. If you register twice in an attempt to register a guest, the system will log that registration twice under your name.

What should you do? Log out and have your guest or other member login. This will keep our registration and attendance records in order. (Note: The functionality to register additional members might be included in a future release of the platform. Stay tuned!)

Is this different from our old site?

YES! One of the benefits of our new system is that there will be a record of your registration and attendance for chapter events. There is no cost to register on our site as non-member.

What can I do to ensure I will not have problems?

The first and most important step is to activate your account when you receive the Welcome e-mail message from website@pmieasterniowa.org. It is important to click the link that is embedded in the welcome message to activate your account and to select a new password for your account.  

Log into your PMIEasternIowa.org "Profile" and make sure your profile shows your PMI Member ID. Click an event link on the home page. Make sure you see the appropriate "add to cart" buttons. If you have problems, e-mail website@pmieasterniowa.org.

I registered for an event but have now learned I will be unable to attend. What should I do?

Our new system allows more controls over our existing, mostly manual, system.
It will be important to pay attention to registration and cancellation deadlines.
You have two options if you find you are unable to attend an event for which you have registered.

• Transfer: You can transfer your registration to another person of the same member level (for example, chapter member to chapter member). Note: Registration fees are not refunded in a transfer. Your payment is applied to the individual you have designated as the "new" registrant.
• Cancellation: You can cancel your registration if you make the request before the cancellation deadline (typically 4-5 days before the event). Submitting a cancellation on the system cancels only your registration for the event. To request a refund of fees, you must send an e-mail to financial@pmieasterniowa.org.  

I canceled my order, when will the refund show up on my credit card?

When you "cancel" an order in the system, it does not trigger a refund. Please refer to the Cancellation/Refund policy in the event. A "cancel" only cancels the order history. To request a refund of fees paid by credit card or your bank account within the cancellation period, you must also send an e-mail to the VP of Finance at financial@pmieasterniowa.org and provide the event name and date for which you are requesting a refund. 

Who can I contact if I need additional help/information with events?

Programs@pmieasterniowa.org for event specifics (date, time, speaker, etc.)
Operations@pmieasterniowa.org for registration issues (fees, event registration, etc.)
Certification@pmieasterniowa.org for PDU questions (PDU filings, event code, etc.)
Website@pmieasterniowa.org for Web site technical issues (profiles, account information, site navigation, etc.)
Membership@pmieasterniowa.org for membership issues (Profiles not linked)